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Anthem Blue Cross and Blue Shield (Anthem) contacts

Anthem Provider Services

Anthem provides one convenient number for all provider questions and inquiries, including:

• Behavioral health
• Case management
• Claims
• Credentialing and recredentialing
• Eligibility and benefits
• Grievances and appeals
• Medical management
• Precertification

Phone:

Fax:

24/7 NurseLine (interpreter services)

Phone:

Receive email from Anthem Blue Cross and Blue Shield (Anthem)

Anthem sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem Blue Cross and Blue Shield self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Anthem associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

ForwardHealth contacts

Contact ForwardHealth for questions about:

• Pharmacy and prescription drug coverage
• Dental and vision benefits
• State-covered services (see Anthem Provider Manual for details)

ForwardHealth Phone:

ForwardHealth Website:

Provider tools & resources

• Log in to Availity
• Launch Provider Learning Hub Now
• Learn About Availity
• Precertification Lookup Tool
• Precertification Requirements
• Claims Overview
• Member Eligibility & Benefits Overview
• Policies, Guidelines & Manuals
• Referrals
• Forms
• Provider Training Academy
• Electronic Data Interchange (EDI)

Interested in becoming a provider in the Anthem network?

We look forward to working with you to provide quality services to our members.

©2021 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of Compcare Health Services Insurance Corporation, an independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.

Availity, LLC is an independent company providing administrative support services on behalf of Anthem Blue Cross and Blue Shield. HEDIS ® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS ® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

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